IAM Service Delivery Specialist

7 days ago

Brisbane, Queensland, Australia beBeeIdentity Full time $150,000 - $180,000

Lead impactful change by overseeing IAM operations and resolving challenges to optimize efficiency.

About the Role:

You will manage the daily operations and support of our IAM systems, ensuring their availability, performance, and security.

Reporting to a senior leader, you'll drive continuous improvement, manage incident resolution, and collaborate with vendors to enhance service delivery and optimize operational processes.

Key Responsibilities:

  • Oversee IAM system operations, ensuring availability, reliability, and performance align with SLAs.
  • Manage an IAM team, providing guidance, setting goals, and fostering a culture of improvement.
  • Support service delivery and automate processes to enhance IAM services and reduce business impact.
  • Manage incident and problem resolution for IAM systems, implementing preventive measures.
  • Collaborate with vendors to ensure effective service delivery and monitor SLAs and KPIs.
  • Troubleshoot complex technical issues in IAM systems, leveraging skills like PowerShell scripting.
  • Ensure IAM systems comply with security frameworks and collaborate on necessary controls.
  • Drive continuous improvement, process optimization, and automation in IAM operations.

Your Background:

  • Tertiary qualification in IT or 10+ years of equivalent experience with relevant certifications.
  • Demonstrated experience as an IAM Service Operations Lead or similar role, with deep knowledge of IAM principles.
  • Strong team management skills, including goal setting, mentoring, and performance management.
  • Understanding of IT Service Management (ITIL), ensuring IAM service stability and quality.
  • Excellent communication and stakeholder management skills, ability to explain technical concepts to non-technical teams.
  • Solid knowledge of IAM systems like IGA, SSO, MFA, and directory services.
  • Strong analytical and problem-solving skills, capable of addressing complex IAM issues with technical approaches.
  • Proficiency in relevant technologies such as using PowerShell scripting for troubleshooting/analysis/problem solving.

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