Automotive Customer Service Professional

1 week ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $45,000 - $75,000
Exceptional Customer Experience Ambassador

This role is a gateway to a rewarding career in the automotive industry, providing significant personal and professional development opportunities.

As an Exceptional Customer Experience Ambassador, you will be the first point of contact for customers, playing a crucial role in the smooth operation of the dealership's customer-facing operations.

Key Responsibilities:

  • Answering incoming calls and assisting customers with service bookings efficiently.
  • Effectively handling customer queries and providing accurate information promptly.
  • Directing calls to relevant departments within the dealership seamlessly.
  • Managing data entry with high precision and attention to detail.
  • Working collaboratively within a team environment, maintaining open communication channels and fostering a culture of cooperation.

Required Skills and Qualifications:

  • Previous experience in customer service or call centre roles, handling a high volume of calls effectively.
  • Exceptional verbal and written communication skills, with the ability to articulate complex information clearly.
  • Ability to work effectively in a team and maintain a proactive attitude, embracing change and continuous improvement.
  • Capacity to multitask and handle pressure situations calmly and professionally, prioritizing tasks and managing time efficiently.
  • Intermediate computer skills and proficiency in data entry, with the ability to learn new software systems quickly.

Benefits:

  • A competitive salary package that rewards your expertise and dedication, offering a fair reflection of your value to the business.
  • A workplace representing real family values and industry excellence, where collaboration and mutual respect are highly valued.
  • Recognition and rewards for ongoing success and development, acknowledging your contributions and celebrating achievements.

The dealership boasts a name synonymous with excellence in the automotive world, employing locals and proud to be home to various brands. This is an opportunity to be part of a legacy and to grow in a thriving, supportive environment.

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