Claims and Advocacy Specialist

4 days ago


Sydney, New South Wales, Australia beBeeAdvocate Full time $140,000 - $150,000
Claims and Advocacy Specialist Role

The Claims and Advocacy team at RSL LifeCare requires a skilled professional to fill the role of Advocate. The successful candidate will be responsible for submitting DVA claims and representing clients at the Veterans' Review Board, ensuring exceptional customer-centered service.

  • Exceed expectations by delivering outstanding service, providing valuable consultation, and driving continuous improvement.
  • Show empathy and flexibility in all interactions.
  • Liaise with external stakeholders, related services, and agencies associated with DVA.
  • Participate in strategic projects aligned with business objectives and adapt to change.
  • Take ownership of work outcomes associated with claim preparation, submission, and follow-up.

The ideal candidate will possess:

  • Compensation Advocate Level 3 qualification or working towards it.
  • A comprehensive understanding of defence entitlements under relevant legislation and Veteran's Review Board policies.
  • Completion of relevant courses or willingness to complete them.
  • A deep understanding of defence-related illnesses and conditions.
  • Exceptional relationship-building skills both internally and externally.
  • Highly developed communication skills and ability to prioritise, manage, and problem-solve effectively.

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