Exceptional Guest Experience Specialist

1 day ago

Sydney, New South Wales, Australia beBeeGuestService Full time $40,000 - $55,000

About Us:

We are a leading global asset management firm specializing in real estate and hotel development across Australia and New Zealand. We proudly partner with world-renowned brands.

Hotel Overview:

Our hotels inspire guests to make discoveries and form meaningful connections with diverse people, places, and cultures. Our service pillars include celebrating individuality, discovering our neighborhoods, and fostering neighborhood connections through local discovery.

Job Summary:

We are seeking a dedicated and enthusiastic Guest Service Agent to deliver an exceptional guest experience, ensuring that all guests receive outstanding service in line with our core values. The ideal candidate will be passionate, energetic, and committed to going the extra mile for our guests.

Key Responsibilities:

  • Welcome guests and check them in efficiently
  • Deliver prompt, courteous, and professional service, ensuring guest satisfaction
  • Process payments, handle cash transactions, and maintain confidentiality of guest information
  • Upsell services such as late checkout, room upgrades, and minibar items
  • Maintain a positive and energetic attitude, ensuring guests feel valued and cared for
  • Keep up-to-date on local events, dining options, and attractions to share recommendations with guests
  • Collaborate with colleagues and various departments to ensure a smooth guest experience
  • Adhere to all company policies, including health, safety, and environmental practices
  • Attend regular training and development sessions to continuously improve your skills

Requirements:

  • Previous experience in a customer service or hotel role is preferred
  • Strong communication and organizational skills
  • Ability to multitask and stay calm under pressure
  • Knowledge of Opera or other hotel management software is a plus
  • A passion for delivering superior customer service and attention to detail
  • Positive, enthusiastic, and team-oriented approach
  • Must meet the appropriate legal requirements to work in Australia

Benefits:

We offer a collaborative and inclusive work environment where you can thrive and grow. As a Guest Service Agent at Hotel Indigo, you will have the opportunity to make a significant impact on our guest's experience and help shape the neighborhood story we share with them.

If you are ready to deliver exceptional guest experiences, apply now with your resume and cover letter detailing your experience and why you would be a great fit for our team.

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