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Highly Skilled Customer Engagement Specialist
1 month ago
HOBAN Recruitment is seeking an experienced Customer Engagement Specialist to join a dynamic team responsible for delivering exceptional support services to participants.
This role involves providing high-quality customer service, managing participant plans and supports, and collaborating with stakeholders to achieve shared goals.
About the Team
You will be part of a well-established Service Delivery team in Port Macquarie, NSW, working closely with colleagues to ensure accessible and consistent participant experiences.
Key Responsibilities
- Customer Support: Provide excellent customer service as the initial point of contact for participants and stakeholders, resolving inquiries and escalating complex issues when necessary.
- Participant Engagement: Support participants attending in-person appointments, ensuring a welcoming and efficient experience.
- Administrative Tasks: Manage team email inboxes, calendars, and appointment scheduling, process delegate tasks, and provide administrative support.
- Coordination and Communication: Coordinate internal meetings, take minutes, and maintain records and data.
- Travel and Logistics: Assist with travel arrangements, invoice processing, and respond to property or maintenance requests.
Benefits
- Competitive Salary: Enjoy a competitive hourly rate of $37.36, including casual loading, recognizing your expertise and value to the organization.
- Superannuation: Receive 11.5% superannuation contributions, securing your future and supporting your retirement planning.
- Hybrid Work Environment: Work two days in the office and enjoy flexibility in your work arrangement, allowing you to balance your work and personal life.
- Full-Time Position: Enjoy a 37.5 hour workweek, Monday to Friday, enabling a healthy work-life balance and time for personal pursuits.
About You
- Strong Communication Skills: Possess excellent communication skills, able to provide clear advice to various stakeholders.
- Customer-Focused: Demonstrate a strong customer focus, delivering welcoming and professional support to participants.
- Attention to Detail: Show attention to detail, managing email inboxes, scheduling, and administrative tasks accurately.
- Organizational Skills: Possess organizational skills, prioritizing tasks and managing your workload effectively.
- Team Player: Be a collaborative team player, willing to assist peers in a fast-paced environment.
