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Technical Service Delivery Lead

2 months ago

Canberra, ACT, Australia Unisys Full time
Job Summary

We are seeking a highly skilled Technical Service Delivery Lead to join our team at Unisys. As a key member of our IT team, you will be responsible for leading the technical service delivery for Modern device management and Seamless collaboration.

Key Responsibilities
  • Lead the technical service delivery for Modern device management and Seamless collaboration.
  • Manage a team of 20 or more members, providing guidance and direction to ensure successful project delivery.
  • Develop and implement career paths, training, and engagement strategies for team members.
  • Identify and implement cost optimization opportunities through automation and drive efficiency.
  • Develop and maintain relationships with clients, ensuring their needs are met and exceeded.
  • Represent Unisys in client and external audits, ensuring compliance with ITIL guidelines.
  • Develop and implement Standard processes for Incident and Change management, adhering to ITIL guidelines.
  • Define, measure, and report productivity and quality KPIs for the team.
Requirements
  • 8-11 years of experience in Microsoft 365 stack, including Intune, Endpoint Manager, Office 365, and Collaboration tools.
  • Experience in managing large-scale transition projects.
  • Strong understanding of ITIL, specific to Change & Release management.
  • Ability to adapt to a changing technical environment.
  • Ability to coach and communicate effectively with team members and end-users.
  • Customer-facing presentation and consulting skills.
  • Strong knowledge of Microsoft PowerShell.
  • ITIL Foundation certification (optional).
  • Microsoft 365 certifications preferred.
Unisys Values

Unisys is an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.