
Residential Operations Manager
6 days ago
The Manager of Residential Services is a pivotal role that oversees the operations and activities for residents and guests at a not-for-profit residential community affiliated with a university.
This broad and interesting position requires high-level operational management, business planning, and people skills to ensure the smooth functioning of various teams and services.
As a key member of the management team, you will be responsible for overseeing housekeeping, administration, and catering teams, as well as managing IT, security, and maintenance requirements.
You will also provide conflict resolution for residents, manage accounts receivable and debt recovery, and attend monthly management meetings.
Responsibilities:- Oversight of admissions process to ensure occupancy requirements are met.
- Management of housekeeping, administration, and catering teams to maintain the overall presentation of the college.
- Support in overseeing reception team duties and schedules to ensure a positive experience for residents, staff, visitors, and conference guests.
- Management of IT, security, and maintenance requirements in conjunction with the Manager of Business and Finance.
- Conflict resolution for residents as needed.
- Management of accounts receivable and debt recovery to ensure accurate payments and invoicing.
- Attendance at monthly management meetings and liaison with relevant committees.
- Experience in residential management or a related area such as hotel management.
- Operations and finance management skills, including budget and inventory management.
- Understanding of WHS practices and guidelines, with an ability to strictly adhere to them.
- High level computer skills particularly in the Microsoft Office Suite, contemporary finance software, and the ability to learn various in-house systems.
- A Working with Vulnerable People Card is required for this role, and tertiary qualifications or training in management, strategic leadership; experience and skills in mediation, or mental health first aid would be highly regarded.
- Emotional intelligence with proven leadership abilities in managing, mentoring, and developing teams.
- High level relationship and stakeholder management experience.
- Exceptional verbal and written communication skills.
- A healthy ability to work independently and delegate appropriately.
- High level representational skills and enjoy working in a busy, yet highly collaborative environment.
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