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Technical Support Specialist

2 months ago

Brisbane, Queensland, Australia Workday, Inc. Full time
About the Role

The Technical Support Analyst is a key member of our Adaptive Planning Support team, responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Integration product.

As a Technical Support Analyst, you will work closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues.

You will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

We are looking for an experienced Technical Support Analyst who is excited about SaaS and helping customers solve complex problems.

About You
  • 3+ years' experience in a customer-facing Support Analyst/Help Desk role
  • Experience troubleshooting enterprise software
  • Attention to detail and deep understanding of support best practices
  • Proven ability to balance multiple priorities and communicate across organizational boundaries
  • Excellent analytical and problem-solving skills
  • Exceptional written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability
  • Ability to assess business impact and prioritize work with the right level of urgency for customer needs
  • Demonstrate initiative, flexibility, and provide complete follow-through on areas of responsibility
About Workday

At Workday, our employees have always been our number one Core Value.

We understand that everyone has unique experiences and perspectives, which is why our mission is to create a safe space where all people and ideas are welcomed.

Our commitment to value inclusion, belonging, and equity (VIBE) and creating a brighter workday for all is the cornerstone of all we do.

We are a leading provider of enterprise cloud applications for finance and human resources.

Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world's largest companies, educational institutions, and government agencies.

Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.

We are proud to be an equal opportunity workplace.