Data Driven Insights Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeOperations Full time $120,000 - $160,000

We're looking for an experienced data expert to join our team as an Operations Analyst. As a key member of our organization, you will play a pivotal role in turning data into actionable insights that enhance customer satisfaction and drive business performance.

This is a challenging opportunity to work with our dynamic team, leveraging your analytical skills to identify pain points and improvement opportunities. You will partner with Sales to align operational strategies with customer satisfaction goals, monitor and report on Customer Satisfaction Index (CSI) performance, and collaborate with System Administrators to enhance Salesforce SPANCOP processes.

In this role, you will develop deep knowledge of customer segments and behaviours, becoming a trusted advisor. You will understand the full Offer to Cash workflow and contribute as a subject matter expert, supporting sales productivity by streamlining administrative tasks and automating processes.

You will drive customer-impacting strategies using Agile methodology, leading stand-ups, retrospectives, and backlog grooming sessions to ensure project momentum. You will maintain accurate documentation and communicate changes swiftly to mitigate risks.

As an Operations Analyst, you will deliver regular dashboard updates and flag potential roadblocks early. You will share success stories and improvements across the business via approved channels, actively participating in team meetings and Agile ceremonies. You will support the Sales Onboarding & Training Program and promote the Customer Solutions Team brand.

Key Responsibilities
  • Partner with Sales to align operational strategies with customer satisfaction goals.
  • Analyse customer feedback and site visit insights to identify pain points and improvement opportunities.
  • Monitor and report on Customer Satisfaction Index (CSI) performance, driving initiatives to exceed stretch targets.
  • Collaborate with System Administrators to enhance Salesforce SPANCOP processes.
Benefits
  • Develop deep knowledge of customer segments and behaviors.
  • Understand the full Offer to Cash workflow.
  • Contribute as a subject matter expert.
  • Support sales productivity.
Qualifications
  • Proven experience in operations analysis, business analysis, or a similar role.
  • Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
  • Excellent communication and stakeholder engagement skills.
  • Experience with Salesforce and Agile project methodologies is highly desirable.

About This Role

This is a fantastic opportunity to join our dynamic team and leverage your skills to make a real impact. If you are passionate about working with data and driving business results, we want to hear from you.

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