Member Experience Strategist

1 week ago

Melbourne, Victoria, Australia beBeeLoyalty Full time $135,000 - $150,000

Senior Manager, Member Experience Strategy

">">We are seeking a highly skilled Senior Manager to lead the development and implementation of our member experience strategy. This is a key role within our organization that will be responsible for delivering high-quality experiences across all touchpoints of the membership lifecycle.">

Key Responsibilities

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  • Oversight of the member experience strategy, ensuring it aligns with business objectives and delivers value to members.">
  • Collaboration with cross-functional teams to embed customer-centric experiences and benefits that drive long-term advocacy and engagement.">
  • Development and delivery of exclusive events, personalized services, offers, benefits, and outstanding experiences that drive member loyalty and retention.">
  • Ownership of the member feedback process, tracking and sharing insights to inform continuous improvement and shape future loyalty strategies.">
  • Support in-person member engagement at key events, acting as a host when required.">
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Requirements

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  • Minimum 5+ years' experience in a similar role.">
  • Customer-obsessed mindset with a passion for creating ultimate experiences.">
  • Experience delivering small to large-scale events and experiences.">
  • Strong understanding of loyalty programs and member experiences.">
  • Customer-centric approach with a focus on creating engaging and seamless experiences.">
  • Initiative-taking and innovative problem-solving skills.">
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About this Role

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This is a fantastic opportunity to join a leading organization and take on a new challenge. If you have a proven track record in delivering exceptional member experiences and are passionate about driving business growth, we want to hear from you.

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