Business Operations Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeOperations Full time $100,000 - $120,000
Job Title: Operations Manager

As a key member of our operations team, you will play a critical role in overseeing the day-to-day activities of assigned commercial real estate properties. This position is responsible for ensuring the operational excellence, maintenance, and safety of these properties.

Key Responsibilities:
  • Operational Leadership
    • Manage site operational teams and coordinate with technical third-party service providers to ensure seamless execution of projects.
    • Lead project management for small to mid-size site initiatives, driving efficiency and diligence in operational priorities.
  • Client & Tenant Relations
    • Build and maintain strong professional relationships with clients through regular updates and formal reporting.
    • Deliver exceptional customer service to building tenants, including meeting attendance and issue resolution.
    • Represent our organization professionally in all stakeholder interactions.
  • Compliance & Safety
    • Ensure full compliance with statutory authorities and implement sound engineering practices to minimize risk.
    • Manage certification processes and prepare annual Fire Safety Statements to ensure regulatory compliance.
    • Oversee Environmental and Occupational Health & Safety requirements, including contractor inductions and risk management plans.
    • Proactively implement actions from audit programs, including OPS Aide and EORC Reviews, to drive continuous improvement.
  • Maintenance & Risk Management
    • Coordinate effective management of all property services and maintenance works to ensure timely completion and minimal disruption to tenants.
    • Conduct periodic building and plant inspections to determine repair priorities and optimize resource allocation.
    • Manage specialist contractors to ensure compliance with terms and conditions and maintain high standards of workmanship.
    • Maintain property due diligence programs and essential services initiatives to minimize risk and ensure business continuity.
    • Procure materials and replacement parts to minimize tenant disruption and ensure prompt resolution of issues.
  • Management
    • Collaborate on annual operations and capital works budgets to ensure alignment with organizational goals and objectives.
    • Monitor and update budgets quarterly to reflect changing operational requirements and prioritize resource allocation.
    • Contribute to client and corporate reporting for operational aspects, providing insights and recommendations to drive business growth and improvement.

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