Ultimate Guest Experience Specialist

1 day ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000
About this Role

We are seeking a highly skilled and enthusiastic Concierge to join our team at QT Melbourne. As the face of our hotel, you will be responsible for delivering exceptional customer service and creating unforgettable experiences for our guests.

Your key responsibilities will include:

  • Providing personalized support and guidance to our guests to ensure their stay with us is nothing short of spectacular.
  • Unlocking the city and recommending hidden gems, hotspots, and must-sees to our guests to enhance their experience.
  • Showcasing your proactive attitude and flexibility to adapt to changing circumstances and deliver results in a fast-paced environment.

In return for your hard work and dedication, we offer a range of benefits including:

  • A chance to join a dynamic and supportive team.
  • Access to exclusive 'Elevate Perks' such as 50% off stays at EVT hotels and opportunities for rapid career growth through our network.
  • A commitment to sustainable design, practices, and procurement that aligns with our values.
  • A fun and inclusive work environment that fosters creativity and innovation.

To succeed in this role, you will need to possess:

  • Exceptional communication skills and the ability to build strong relationships with guests and colleagues alike.
  • Previous experience in a similar role or industry would be highly beneficial.
  • A passion for delivering outstanding customer service and exceeding expectations.
  • The ability to work effectively in a team environment and contribute to achieving shared goals.

We welcome applications from motivated and talented individuals who are passionate about delivering exceptional experiences. If you have what it takes to shine in this role, please submit your application today.

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