Customer Success Advocate

2 weeks ago


Oakleigh, Australia 13cabs Full time

About Your Role

In this role at 13cabs, you will provide exceptional customer service to account customers by demonstrating a deep understanding of their business needs and addressing their concerns in a timely and professional manner. You will have the opportunity to grow bookings and revenue by enhancing customer experience and service in the specialized mobility industry.

  • Provide top-notch customer service to account customers, ensuring their needs are met and exceeded.
  • Demonstrate a thorough understanding of customer businesses, including their goals, challenges, and pain points.
  • Address customer questions and concerns in a prompt and effective manner, ensuring timely resolution and satisfaction.
  • Maintain strong relationships with external stakeholders, including customers, partners, and vendors.

About You

  • You hold a high school certificate or equivalent, and you're eager to apply your skills and experience in a customer-facing role.
  • You're an active listener, able to understand and empathize with customers' concerns and issues.
  • You're a goal-oriented individual who sets objectives, anticipates obstacles, and coordinates activities with others to achieve consistent results.

What We're Looking For

We're seeking a talented and motivated individual who is passionate about delivering exceptional customer service and driving business growth. If you're a team player with a strong work ethic and a customer-centric approach, we'd love to hear from you.



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