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Customer Success Professional

2 months ago

Oakleigh, Australia 13cabs Full time

About Your Role

In this position, you will be responsible for delivering exceptional customer service to our account customers, demonstrating a deep understanding of their business needs and addressing their concerns in a timely manner.

Key Responsibilities

  • Provide top-notch customer service to account customers, ensuring their needs are met and exceeded.
  • Develop a thorough understanding of customer businesses, identifying opportunities to enhance their experience and drive growth.
  • Address customer inquiries and concerns promptly, maintaining a positive and professional demeanor.
  • Foster strong relationships with external stakeholders, ensuring seamless communication and collaboration.

About You

  • You hold a high school certificate and possess excellent communication and interpersonal skills.
  • You are an active listener, able to empathize with customers and understand their concerns.
  • You are a goal-oriented individual, able to develop plans, anticipate obstacles, and coordinate activities with others to achieve objectives.

Join Our Team

If you are passionate about delivering exceptional customer service and driving business growth, we encourage you to apply for this exciting opportunity.