Customer Success Professional

3 hours ago


Oakleigh, Australia 13cabs Full time

About Your Role

We are seeking a highly skilled Customer Success Specialist to join our team at 13cabs. In this role, you will be responsible for delivering exceptional customer service to our account customers, demonstrating a deep understanding of their business needs, and addressing their concerns in a timely and professional manner.

Key Responsibilities

  • Provide high-level customer service to account customers, ensuring their needs are met and exceeded.
  • Demonstrate a thorough understanding of customer business operations and develop effective solutions to address their challenges.
  • Address customer inquiries and concerns in a prompt and professional manner, maintaining a positive and respectful tone.
  • Maintain strong relationships with external stakeholders, fostering a collaborative environment that drives business growth.

About You

  • You hold a high school certificate and possess excellent communication and interpersonal skills.
  • You are an active listener, able to understand and address customer concerns with empathy and professionalism.
  • You are a goal-oriented individual, able to develop and implement plans to achieve objectives, anticipate obstacles, and coordinate activities with others.

What We Offer

As a Customer Success Specialist at 13cabs, you will have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to the growth and success of our business.



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