Service Desk Specialist

1 week ago

Sydney, New South Wales, Australia beBeeService Full time $90,000 - $120,000
Job Title: Service Desk Specialist

We are seeking experienced professionals to provide technical support and advice to customers and stakeholders.

Key Responsibilities:

  • Provide technical guidance to ensure compliance and quick resolution of issues within service level agreements.
  • Create and maintain documentation for administrative processes, instructions, and guidelines to optimize efficiency.
  • Assist in implementing systems and processes to ensure fit-for-purpose compliance with relevant rules and conditions, facilitating improved efficiencies and aligning with long-term strategies.
  • Contribute to report preparation, providing advice on current and planned utilization of systems and networks for all levels of compliance and performance with regulatory requirements.
  • Monitor, resolve queries, and provide technical advice to stakeholders to ensure compliance and quick resolution of any issues.
  • Support governing bodies, groups, and committees on ICT-related issues and projects to drive efforts towards continuous service improvement to meet Government and organizational priorities.
  • Support resolution of technical risks and issues, and provide support and problem resolution to minimize the impact of service outages.

Required Skills and Qualifications:

  • Experience with cloud providers such as AWS or Azure.
  • Data-related tools such as Tableau or Power BI.

Benefits:

This role offers opportunities for growth and development, working with a team of experienced professionals to deliver high-quality services.

Other Information:

Please note that this is a key role in our organization, requiring strong technical skills and attention to detail.

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