Service Desk Specialist

3 weeks ago

Sydney, New South Wales, Australia Tata Consultancy Services Full time
Tata Consultancy Services provided pay range

This range is provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$90.00/yr - A$100.00/yr

Direct message the job poster from Tata Consultancy Services

HR IT & NON IT Recruitment & HR Executive & Interview Coordinator

About the Company:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centers and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS' journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

About the Role: Service Desk Administrator

Responsibilities:

  • Ensuring user queries or issues are captured, validated, and triaged for further processing.
  • Ensuring that various types of information are communicated to users through the appropriate channels.
  • Acting as a first point of contact for users and customers and advising users on an appropriate course of action.
  • Identifying and diagnosing issues and problems.
  • Categorizing and recording reported queries.
  • Working with various stakeholders to coordinate and execute the tasks efficiently.
  • Maintaining end to end ownership of Incidents.
  • Delivering customer service through multiple channels including human, digital, self-service, and automated.
  • Escalating unresolved problems to a higher level of support, if needed.
  • Proactively monitoring system performance, resource utilization, and health metrics.
  • Identifying and resolving issues promptly to ensure system availability and reliability.
  • Triaging with Techbar and L2 support to troubleshoot and resolve user issues.
  • Well-developed inter-personal skills and proven ability to work alone and as a team with minimal supervision.

Working experience in installation, maintenance and support of IT equipment, including desktop computers, laptops, tablets, phones, scanners and printer

Qualifications:

Bachelor's or master's Degree or Equivalent.

Required Skills:

  • Well versed with following technologies:
  • Microsoft Windows
  • Experience in Monitoring tool
  • Experience in Office 365 suite
  • Experience in Mac OS and iOS
  • Good Communication Skill
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesIT Services and IT Consulting

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