Service Desk Specialist

10 hours ago

Sydney, New South Wales, Australia beBeeCustomer Full time $84,600 - $104,800
Service Desk Specialist

We are seeking a highly skilled and customer-focused Service Desk Specialist to join our team. As a key member of our Data Centre Operations business, you will play a vital role in providing exceptional service to our customers.

About the Role:

The Service Desk is responsible for managing incidents, changes, and service requests in a timely and effective manner. You will be required to address customer queries and issues, ensure timely and effective resolution, and communicate updates as required.

Key Accountabilities:

  • Address customer queries and issues, ensuring timely and effective resolution while capturing and triaging them for further processing.
  • Manage incidents by logging, categorising, escalating, and resolving them according to Service Level Agreement (SLAs), and communicate updates as required.
  • Oversee Post-Incident Reviews (PIRs), ensuring they are logged, completed, and any actions are assigned and resolved within SLAs.
  • Monitor alerts and escalate them to 24x7 technicians and on-call support teams as needed.
  • Support the Change Manager with change approvals, extension of dates, Change Advisory Board (CAB) note-taking and actions, and change communications.
  • Handle service requests, ensuring they are appropriately assigned and actioned within SLAs.
  • Coordinate root cause analysis for recurring incidents without identified root causes.
  • Maintain and update knowledge articles to improve troubleshooting efficiency and support.

Requirements:

To be successful in this role, you will require strong communication and incident response skills. You must be proactive, motivated, and enjoy contributing to a team-focused environment.

Essential Qualifications:

  • Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.
  • Ability and availability to work 24/7 shift work.

Benefits:

As a valued member of our team, you will have access to CDC Academy, our online learning platform, where you can expand your skill set and stay up to date with industry trends. You will also be rewarded and recognised for your contributions to our business.

About Us:

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success.

],

  • Service Desk Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time

    Job Title: Service Desk SpecialistWe are seeking a skilled and professional Service Desk Specialist to join our team. The successful candidate will be responsible for providing technical support to clients, addressing Level 1/2 issues and escalating as necessary.This role involves daily interaction with end-users, requiring efficient problem-solving and...

  • Service Desk Specialist

    9 hours ago

    Sydney, New South Wales, Australia Exponential Technology Group Braemac Full time

    The Service Desk Specialist (level I) assists internal customers with IT incident resolution and service requests. The Service Desk Specialist is responsible for escalating incidents or service requests that cannot be resolved to the appropriate team. Based in Sydney, Australia the role supports internal customer across the APAC region.**ACCOUNTABILITIES**-...

  • Service Desk Support Specialist

    8 hours ago

    Sydney, New South Wales, Australia beBeeSkills Full time $75,000 - $80,000

    Job Title: Service Desk Support Specialist">We are seeking a highly skilled Service Desk Support Specialist to assist in resolving IT-related issues and providing exceptional support to our staff. This is a permanent opportunity that offers a salary package of $75k - $80k.">Key Responsibilities:">">Provide timely and effective communication, comfortable with...

  • Cio Service Desk

    13 hours ago

    Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **CIO Service Desk - Customer Support Officer, Ongoing / Temporary - Full Time / Part Time****DCS is a great place to work, and it's not just us saying that**Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major...

  • Service Desk Specialist

    1 week ago

    Sydney, New South Wales, Australia Tata Consultancy Services Full time

    Tata Consultancy Services provided pay rangeThis range is provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$90.00/yr - A$100.00/yrDirect message the job poster from Tata Consultancy ServicesHR IT & NON IT Recruitment & HR Executive & Interview...

  • Service Desk Specialist

    6 days ago

    Sydney, New South Wales, Australia Tata Consultancy Services Full time

    Tata Consultancy Services provided pay rangeThis range is provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$90.00/yr - A$100.00/yrDirect message the job poster from Tata Consultancy ServicesHR IT & NON IT Recruitment & HR Executive & Interview...

  • Help Desk Specialist

    12 hours ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $50,000 - $80,000

    Job Title: Help Desk SpecialistWe are seeking an experienced and customer-focused Help Desk Specialist to join our team.

  • It Service Desk Manager

    14 hours ago

    Sydney, New South Wales, Australia Colliers International Full time

    Company DescriptionAt Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what's right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results.With circa 9,000...

  • Service Desk Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Tata Consultancy Services provided pay rangeThis range is provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$90.00 / yr - A$100.00 / yrDirect message the job poster from Tata Consultancy ServicesHR IT & NON IT Recruitment & HR Executive & Interview...

  • Service Desk Operations Specialist

    11 hours ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

    Job Title: Service Desk Operations SpecialistThe role of the Service Desk Operations Specialist is to deliver high-quality service and support to customers, ensuring their IT needs are met in a timely and professional manner. This involves receiving, investigating, and resolving incidents and requests from staff and third parties.This includes logging,...