Concierge Services Excellence Director

6 days ago

Brisbane, Queensland, Australia beBeeCareers Full time $90,000 - $120,000
Leadership and Culture Transformation

The role of the Assistant Concierge Services Manager is pivotal in shaping the workplace experience for clients' visitors and employees. As a visionary leader, you will foster a customer-centric environment that delivers exceptional care and personal service.

Key Responsibilities:
  • Provide inspirational leadership to team members, ensuring cultural values resonate across the portfolio.
  • Cultivate a culture of excellence that aligns with the company's vision and behaviours, contributing to business growth.
  • Demonstrate adaptability, open-mindedness, and a creative approach to ensure services remain at the forefront of the market.
Day-to-Day Responsibilities:
  • Collaborate with clients, service partners, and suppliers to enhance and innovate services, setting new industry standards.
  • Challenge conventions and nurture a culture of curiosity in workplace services, events, and experiences.
  • Maintain a quick and decisive response to various situations, ensuring consistent client satisfaction.
  • Take ownership of technology, data, and reporting to drive continuous improvement by identifying trends.
  • Regularly review and recommend enhancements to meet evolving business needs, incorporating industry trends into practices.
People Management:
  • Cultivate a positive, caring, and enthusiastic team culture that encourages open and honest feedback.
  • Recognise and reward exceptional performance to foster an engaged and motivated team.
  • Delegate responsibilities to encourage team development, ownership, and responsibility.
  • Ensure compliance with policies and procedures, including HR, Learning and Development, Operational, and Health and Safety.
  • Assess employee performance and develop training plans for the team, offering coaching, mentoring, and fostering growth through regular meetings and succession planning.
  • Oversee recruitment and support the team throughout their onboarding journey.
What You'll Bring:
  • Proven experience in a similar leadership role, ideally in the hospitality or service industry.
  • Exceptional communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to inspire and motivate teams.
Why Choose Us:
  • Work-life balance: Enjoy a Monday to Friday schedule with shifts between 7 am and 7 pm.
  • Competitive compensation: We recognize your skills and dedication by offering a salary that exceeds industry standards.
  • Recognition and rewards: Our outstanding reward and recognition program lets you earn vouchers from various retailers.
  • Hassle-free wardrobe: Say goodbye to ironing work shirts – we provide a supplied corporate wardrobe and convenient dry-cleaning services.

This position requires periods of walking, standing, sitting and/or manual handling.

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