Chief Concierge

The Star Brisbane is Australia's newest entertainment hub at the heart of the new Queen's Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.

As Chief Concierge, you will lead the Concierge and Bell Desk operations, ensuring seamless guest experiences from arrival to departure. You will play a pivotal role in upholding service excellence and operational efficiency across our Concierge Desk, Bell Desk, and Porte Cochere.

Responsibilities

• Oversee the daily operations and administration of the Concierge Desk, Bell Desk, and Porte Cochere.
• Lead and inspire a team of 30-40 team members, ensuring they are well-equipped to provide guests with accurate and engaging information on property facilities, services, local attractions, transportation options, and events.
• Collaborate closely with the Limousine Company, Butlers, VIP Services, Guest Relations, Housekeeping, and Front Office teams to deliver a smooth, high-standard arrival and departure experience.
• Develop and implement service standards, best practices, and operational procedures to continually elevate the guest experience.
• Maintain accurate and up-to-date administrative records and reports.

What we are looking for

• Previous experience as an Assistant or Chief Concierge in a luxury or five-star property is highly desirable.
• Diploma in Hospitality or a related field (or equivalent experience) is preferred.
• Strong leadership and team collaboration skills.
• Excellent communication skills, both verbal and written.
• In-depth knowledge of Brisbane CBD and surrounding areas, including local attractions, dining, and events.

About you

If you're passionate about delivering exceptional service and leading high-performing teams in a fast-paced, world-class environment, we'd love to hear from you.

What can we offer you

• Complimentary meal on site every day, including hot meals, sandwich bar and more
• Discounted parking available in the city
• Up to 30% Discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy - limitless career opportunities
• An organisation that values diversity, teamwork and being your best self
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait Islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2025 PLATINUMEmployer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE

Click on the link below to make your next career move with The Star.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Customer Service

Industries

• Hotels and Motels and Hospitality

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