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Executive Operations Manager

1 month ago

Melbourne, Victoria, Australia Scentre Group Full time
About the Role

We are seeking a highly skilled and experienced Executive Operations Manager to join our team at Scentre Group.

This is a permanent, full-time role with a Monday to Friday roster, plus a commitment to working one weekend per month.

As an Executive Operations Manager, you will be responsible for leading, motivating and developing a team to deliver exceptional service and achieve top performance.

You will oversee both Valet and Suite services, ensuring seamless operations and high customer satisfaction levels.

The ideal candidate will have experience in managing processes, environments and technical operations in a service-based business.

Key Responsibilities:

  • Oversee the physical environment, manage people, processes and ensure smooth commercial and technical operations of Valet and Suite services.
  • Lead, coach and develop teams to deliver amazing customer experiences daily.
  • Maintain customer service levels at the highest level by monitoring customer complaints, providing training and coaching on service levels.
  • Roster management and budget oversight.

About Us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

Benefits

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave, super paid for the duration of the leave period and free parking at your local Westfield destination.