Insurance Claim Manager Position

1 week ago

Sydney, New South Wales, Australia beBeeClaim Full time $90,000 - $120,000
Claims Specialist Role Overview

This position involves proactively managing a portfolio of claims, with exposure to various lines of business. The successful candidate will deliver exceptional service, evaluate claims, negotiate outcomes, and maintain relationships with clients and stakeholders.

  • Manage a diverse range of claims, including strata and homeowner claims, as well as other insurance-related matters.
  • Oversight of the entire claims process, ensuring exceptional customer experience and favorable outcomes for insurer clients.
  • Collaboration with clients, repairers, assessors, and insurers to establish strong working relationships and protect client interests.
  • Identification and escalation of suspicious or potentially fraudulent claims for internal review and investigation.
  • Provision of relevant information and feedback on claims and emerging trends to underwriters/risk assessors.
  • Full-cycle management of insurance claims, adhering to statutory guidelines and standards.
  • Interpretation of policy terms, conditions, and exclusions up to Delegated Authority amounts; escalation of complex claims to achieve optimal outcomes.
  • Response to inquiries within specified service-level agreements (SLAs) and maintenance of accurate information flow to claims stakeholders.
  • Maintenance of knowledge regarding insurance regulations, court/AFCA decisions, and policy changes.
Requirements
  • 1–2 years of experience in insurance industry.
  • Experience working under deadlines and within SLA timeframes.
  • In-depth understanding of insurance sector and claims processes.
  • Excellent analytical, written, and verbal communication skills.
  • Strong organizational abilities.

We are seeking a dedicated and detail-oriented Claims Specialist to join our team.

This is an excellent opportunity for individuals passionate about delivering outstanding customer service and navigating the complexities of insurance claims.

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