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Front Desk Team Lead

2 months ago

Adelaide, South Australia Hilton Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hilton Hotels. As a Front Desk Supervisor, you will be responsible for providing exceptional guest service, leading a team of front desk staff, and ensuring the smooth operation of the front desk during your assigned shift.

Key Responsibilities
  • Guest Service
    • Provide warm and welcoming greetings to guests, ensuring a positive first impression.
    • Listen to and understand guest requests, issues, and concerns, and take prompt action to resolve them.
    • Communicate effectively with guests, both verbally and in writing, to provide clear and concise information.
  • Team Leadership
    • Lead and motivate a team of front desk staff to provide exceptional guest service and ensure the smooth operation of the front desk.
    • Provide guidance, training, and coaching to front desk staff to improve their skills and performance.
    • Monitor and evaluate the performance of front desk staff, providing feedback and recognition for outstanding performance.
  • Front Desk Operations
    • Ensure the smooth operation of the front desk during your assigned shift, including checking guests in and out, handling guest requests, and resolving issues.
    • Manage the front desk team's workload, prioritizing tasks and delegating responsibilities as needed.
    • Maintain accurate records and reports, including guest information, room assignments, and front desk activity.
Requirements
  • Education
    • High school diploma or equivalent required.
    • Post-secondary education in hospitality or a related field an asset.
  • Experience
    • 2-3 years of experience in a front desk or customer service role, preferably in a hotel or hospitality environment.
    • Proven leadership and supervisory experience, with a track record of success in leading a team and improving performance.
  • Skills
    • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
    • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations.
    • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
What We Offer

Hilton Hotels offers a competitive salary and benefits package, as well as opportunities for career advancement and professional growth. If you are a motivated and experienced front desk professional looking for a new challenge, we encourage you to apply for this exciting opportunity.