Career Opportunities with Fitness First

7 days ago

Melbourne, Victoria, Australia Fitness First Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Support Consultant. As a key member of our sales team, you will be responsible for driving membership growth and providing exceptional customer service to our existing members.

Key Responsibilities
  • Proactively contribute to club sales budget by utilizing sales promotions and referrals campaigns
  • Generate and convert high-quality sales leads through community outreach, seeking referrals, and identifying new business opportunities
  • Achieve the required number of lead contacts via telephone to maximize sales opportunities
  • Provide sales presentations and tours to prospective members
  • Create great member journeys via positive and personalized interactions
  • Achieve successful outcomes to enquiries
  • Open and close the club as per the club roster
  • Active involvement in member retention programs, inspiring members to continue their fitness journey
  • Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience
Requirements
  • Current First Aid & CPR certificate
  • A problem-solving mindset - you can provide solutions that meet the needs of our potential members
  • A gift for communication - you can talk to anyone with ease, and inspire them to take action
  • Drive - you are goal-focused and continuously looking for new ways to excel yourself
  • A team player - you can rally through the hard times and celebrate personal and team success
  • Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals
What We Offer
  • A competitive package including base salary, super, and uncapped commission
  • A complimentary Platinum Fitness First membership
  • Anniversary leave days and an additional free gym membership for friends and family as part of our "recognition for service awards"
  • Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations, and disciplines
  • Ongoing training and support to develop your customer service, sales, and leadership skills through our Gold Certification and Emerging Leader awards

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