Crisis Response Coordinator
19 hours ago
Job Title: Crisis Response Coordinator
">This role is responsible for managing and coordinating crisis response services. The Crisis Response Coordinator will be part of a dynamic team that provides best-practice clinical services to clients.
">The successful candidate will have strong communication, strategic thinking, and negotiation skills to manage competing priorities and urgent requests. They will also be responsible for intake, scoping, and resourcing incident management requests, ensuring that our services are delivered efficiently and meet the highest standards.
">About the Role:
">- ">
- Coordinate the intake, assessment, and resource allocation for incident management services.">
- Scope acute-care environments, crisis situations, and complex disaster events.">
- Strategically and cost-effectively allocate clinical providers to incident management requests.">
- Oversee all administrative functions related to service delivery.">
- Gather sensitive customer information, ensuring clarity and accuracy to provide optimal support.">
- Assess the urgency of requests and assign qualified providers to deliver timely intervention.">
- Manage competing priorities and urgent requests, maintaining a high level of attention to detail and accuracy.">
- Demonstrate sensitivity, professionalism, and empathy while working in high-pressure crisis situations.">
Requirements:
">- ">
- Proactive and resourceful with strong organizational skills.">
- Ability to work in a fast-paced environment and manage competing priorities.">
- Experience in incident management or crisis coordination.">
- Exceptional communication skills, both written and verbal.">
- Strong strategic thinking and negotiation abilities.">
- Empathetic and professional when handling sensitive and high-pressure situations.">
- Detail-oriented with a focus on delivering quality service in a timely manner.">
Benefits:
">- ">
- Access to our internal Employee Assistance Program.">
- Access to our wellbeing program initiatives.">
- A fun, dynamic, positive team environment.">
About Us:
">We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
">We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
">The health and safety of our team, customers and communities is paramount to us.
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