Support Client Needs

1 week ago


Melbourne, Victoria, Australia beBeeService Full time $70,000 - $105,000
Job Title

We are seeking a highly skilled Customer Service Specialist to deliver exceptional customer experiences across various channels.

  • The primary focus will be on building and maintaining strong relationships with clients, providing timely support for their inquiries, and managing their domain names and trademarks.

Key Responsibilities:

  1. Provide outstanding customer service to both internal and external clients via phone, email, or chat.
  2. Manage a portfolio of domain names, trademarks, and brand protection business to safeguard global internet brands.
  3. Take and fulfill orders, working closely with clients to become their trusted advisors.
  4. Collaborate with vendors to resolve technical issues and identify new revenue opportunities.
  5. Assist Product Managers with brand launches, problem-solving, product development, and troubleshooting.

Requirements:

  • Previous experience in a similar customer service-oriented role is advantageous.
  • Excellent written and verbal communication skills.
  • Strong Microsoft Office skills, including MS Excel, Word, and Outlook.
  • Ability to work independently and as part of a team.
  • Exceptional organizational skills with the ability to prioritize work under pressure.


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