Client Needs Specialist

1 week ago

Melbourne, Victoria, Australia beBeeExpert Full time $97,500 - $122,500

**Job Overview**

The Complex Needs Coordinator provides consultation and coordination services for clients with complex support needs, serving as a single point of contact for service providers, clinicians, or individuals seeking information about complex needs service responses and interventions.

Key responsibilities include:

  • Providing consultation and coordination services, facilitating service planning for clients with complex support needs, including MACNI and SfHRT clients.
  • Fostering relationships between departmental program areas and external services, while providing capacity building regarding support provision for clients with complex needs.
  • Partnering with service providers to develop integrated responses and promote practice excellence.
  • Identifying systems gaps, risk factors, and training opportunities to improve service systems for clients with complex needs.
  • Supporting the Area Client Support and Housing unit and representing the program in various environments.

**Accountabilities Include:**

  • Providing expert advice and recommendations with a specific program or area-based focus, consistent with organisational goals.
  • Collaborating with the relevant Manager to manage the allocation of resources within and the outputs required of the work area to achieve service delivery goals.

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