Front Office Director
2 days ago
Mondrian is a unique travel experience that combines design and innovation to create a destination for locals and travelers.
The Gold Coast is an immersive precinct reflecting the culture of Australia's iconic coastal destinations.
We're seeking creatives, innovators, and leaders who challenge the status quo and drive change in our cultural environment.
Key Responsibilities- Lead Front Office operations to deliver exceptional guest service while aligning with brand standards and financial goals.
- Manage daily operations including check-in/out, room allocations, lobby services, and night audit processes.
- Collaborate across departments for seamless service delivery, maintenance resolution, and accurate billing and reporting.
- Develop and manage financial performance by controlling costs, forecasting revenue/occupancy, overseeing budgets, and ensuring accurate cash handling and reconciliation.
- Recruit, train, coach, and develop the Front Office team through regular feedback and performance management.
- Foster strong guest relations by handling VIP needs, special requests, complaints, and feedback.
- Champion health, safety, and security standards, including WHS procedures and emergency responses.
- Represent the brand and uphold Ennismore values in conduct, service delivery, communication, and appearance.
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Front Office Director
2 days ago
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