Front Office Director

7 days ago

Gold Coast, Queensland, Australia beBeeHospitality Full time $82,113 - $115,562
Job Description

Mondrian is a pioneering approach to hospitality, blending innovative design with forward-thinking programming. It's an immersive experience that embodies the essence of each city it inhabits.

We're seeking creatives who can challenge conventions and drive progress as we usher in a new era for this exciting brand.

The role requires strong leadership skills, exceptional customer service, and a deep understanding of the hotel operations.

Key Responsibilities
  • Lead and manage Front Office operations to deliver exceptional guest experiences, ensuring alignment with brand standards and financial goals.
  • Ensure efficient daily operations, including check-in/check-out room allocations, lobby services, and night audit processes, with active presence during peak guest periods.
  • Collaborate across departments to ensure seamless service, maintenance, resolution, and accurate billing and reporting.
  • Manage financial performance by controlling costs, forecasting revenue/occupancy, overseeing budgets, and ensuring accurate cash handling and reconciliation.
  • Develop and lead the Front Office team through structured training, coaching, regular feedback, and performance management to build a high-performing culture.
  • Foster strong guest relations by handling VIP needs, special requests, complaints, and feedback, always aiming to exceed guest expectations and promote loyalty.
  • Champion health, safety, and security standards, including WHS procedures, emergency responses, and safe work practices for guests and team members.
  • Drive brand alignment and representation, upholding Mondrian values in conduct, service delivery, communication, and appearance.
  • Ensure compliance with legal and company policies, including RSA licensing, confidentiality, equal opportunity, and anti-discrimination.
Requirements
  • 2 years' experience in a leadership role within Front Office or a similar environment.
  • Demonstrated leadership experience within the customer service industry.
  • Possess a strong background in Front Office procedures and Opera PMS (preferably Opera Cloud).
  • Experience with forecasting, budgeting, and Revenue Management principles.
  • Proven experience managing rosters and costs to achieve budgets and targets.
  • Demonstrated ability to coach, mentor, develop, and inspire teams.
  • Responsible Service of Alcohol Certificate or willingness to obtain one.
  • Current First Aid Certificate or willingness to obtain one.

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