Front Office Director

1 week ago

Gold Coast, Queensland, Australia beBeeOperations Full time $90,000 - $110,000

Hotel Operations Leader: We are seeking a creative and innovative professional to lead our front office team. The ideal candidate will have a strong background in hotel operations, customer service, and revenue management principles.

  • Lead and manage front office operations to deliver exceptional guest experiences while ensuring alignment with brand standards and financial key performance indicators (KPIs).
  • Ensure efficient daily operations including check-in/check-out, room allocations, lobby services, and night audit processes.
  • Collaborate across departments to ensure seamless service, maintenance resolution, and accurate billing and reporting.
  • Manage financial performance by controlling costs, forecasting revenue/occupancy, and overseeing budgets.
  • Lead and develop the front office team through recruitment, training, coaching, regular feedback, and performance management.
  • Foster strong guest relations by handling VIP needs, special requests, complaints, and feedback.
  • Champion health, safety, and security standards, including workplace health and safety procedures and emergency responses.
  • Drive brand alignment and representation, upholding values in conduct, service delivery, communication, and appearance.
  • Ensure compliance with legal and company policies.

Requirements: A strong background in hotel operations, customer service, and revenue management principles. Proven leadership skills, ability to work in a fast-paced environment, and excellent communication skills.

Benefits: Competitive salary, opportunities for career advancement, and a dynamic work environment.

What We Offer: A chance to join a dynamic team and make a real impact in the hospitality industry.

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