Front Desk Associate Position

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $41,484 - $72,670
Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate.

Key Responsibilities:

  • Greet and welcome members with a friendly and positive attitude.
  • Provide accurate information about gym programs, services, and membership options.
  • Answer incoming calls, respond to inquiries, and direct calls to the appropriate staff members.
  • Assist with membership sign-ups, renewals, and cancellations.
  • Maintain a clean and organized front desk area and gym floor.
  • Monitor access to the gym, verify membership credentials, and enforce gym policies.
  • Reconcile payments and maintain accurate records.
  • Respond to member feedback, suggestions, and concerns in a professional and timely manner.
  • Collaborate with other team members to ensure a seamless and positive member experience.

Requirements:

  • High school diploma or equivalent.
  • Proven experience in a customer service role, preferably in a fitness environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse individuals.
  • Strong organizational skills and attention to detail.
  • Proficiency in using computer systems, including MS Office and gym management software.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Professional and presentable appearance.
  • CPR and First Aid certification (required).

What We Offer:

Joining our team means becoming part of a dynamic and supportive community dedicated to helping others achieve their fitness goals. We provide ongoing training and development opportunities and a positive work environment where your contributions are valued.

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