Game Floor Operations Manager

6 days ago

Sydney, New South Wales, Australia beBeeGaming Full time $60,000 - $90,000
About the Role

We are seeking an experienced Gaming Supervisor to manage day-to-day operations of our gaming floor and ensure exceptional customer service.

This role requires someone who will bring experience from within the hospitality industry with the ability to motivate, develop, and coordinate staff, inspiring them to deliver a world-class customer experience.

  • Maintaining high levels of customer service on the gaming floor at all times;
  • Supervising up to 20 staff on each shift;
  • Overseeing day-to-day operations of the gaming floor to ensure effective business and excellent service;
  • Investigating and resolving customer complaints by following necessary dispute resolution procedures;
  • Shift and staff management including performance management and disciplinary action;
  • Assisting employees and customers with any enquiries;
  • Dealing with and solving any issues regarding internal systems and programs;
  • Conducting briefings with all staff each shift, allocating duties, and completing daily shift reports on outcomes;
  • Upholding high standards of providing exceptional hospitality, cleanliness, and presentation.
Key Responsibilities
  • Leadership and Team Management;
  • Customer Service and Experience;
  • Day-to-Day Operations Management;
  • Customer Complaint Resolution;
  • Staff Management and Performance;
  • Internal Systems and Program Issues;
  • Briefings and Shift Reports.

We require the successful candidate to have:

  • At least 6 months experience in a supervisory role within the hospitality industry;
  • Strong leadership abilities and the ability to effectively lead and manage a team;
  • Outstanding people skills with a positive attitude to change and business growth;
  • Outstanding verbal and written communication skills;
  • Complaint handling and conflict resolution skills;
  • Superior cash handling skills and proficient computer skills;
  • A high level of confidence in handling challenging and stressful situations;
  • Relevant certifications and qualifications.
What We Offer
  • Supportive team environment;
  • Competitive salary and benefits package;
  • Ongoing training and development opportunities;
  • Recognition and reward programs;
  • A dynamic and fast-paced work environment.

We are committed to providing a workplace that is inclusive, diverse, and respectful. We value creativity, innovation, and teamwork, and we strive to create a work environment that reflects these values.

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