Enterprise Agreement Coordinator

7 days ago


North Sydney Council, Australia Data#3 Ltd Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Software Licensing team as an Enterprise Agreement Coordinator. This is an exciting opportunity to coordinate Microsoft contractual arrangements with customers around the Enterprise Agreement lifecycle.

Key Responsibilities
  • Manage new customers and renewals for Microsoft Enterprise Agreements end to end, ensuring seamless execution and timely completion of tasks.
  • Utilize project management systems to capture key timelines and provide guidance to customers on post-new/renewal/anniversary queries.
  • Onboard customers into their new or renewal Enterprise Agreement, ensuring they maximize all tools and data available.
  • Consult with Sales Teams and Sales Management on key licensing strategies and opportunities, driving business growth and revenue.
  • Contribute to the Licensing Team by sharing best practices and insights on Microsoft renewal/anniversary deal execution, enhancing team performance and efficiency.
  • Act as the escalation point for issues resulting in the Enterprise Agreement process, providing timely and effective resolutions.
  • Provide accurate reports within required timeframes to relevant stakeholders, ensuring transparency and accountability.
About You
  • Proven success in a software customer support role, ideally coordinating Microsoft Enterprise Agreements, with a strong track record of establishing trusted advisor/strategic consultant relationships.
  • Demonstrated experience in establishing strategic partnerships with internal sales and operations teams, external stakeholders, and customers, driving business growth and revenue.
  • In-depth understanding of Microsoft Licensing programs, with the ability to negotiate, influence, and resolve complex issues to achieve positive outcomes.
  • Effective organizational and prioritization skills, with the ability to meet targets and deadlines in a fast-paced environment.


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