Help Desk Specialist

1 day ago


Brisbane, Queensland, Australia beBeeSpecialist Full time $90,000 - $125,000
Job Overview

We are seeking a skilled Help Desk Specialist to provide timely and accurate assistance to end users within our desktop computing environment.

The ideal candidate will have excellent problem-solving skills, strong analytical capabilities, and a passion for delivering quality service.

Key Responsibilities
  • Provide onsite/on-call support for desktop computing environment
  • Troubleshoot Windows 10 or 11 Admin issues
  • Administer Intune, cloud, and thick build machines
  • Stay up-to-date with Windows App and Update release information
  • Support web application issues in Edge or Chrome
  • Collaborate with app owners for cloud application support
  • Resolve issues with 3rd party applications like Microsoft, Java, and Adobe
  • Troubleshoot MS Teams issues
  • Solve laptop hardware problems
  • Manage office license administration or troubleshooting
  • Work with MS Outlook app owners
  • Familiar with Active directory and Group policies
  • Use PowerShell scripting knowledge
Requirements
  • 3+ years of experience in Level 2/3 desktop support
  • Excellent end-user computing skills
  • Good knowledge of infrastructure support
  • Strong analytical and problem-solving skills
  • Well-organized and detail-oriented
  • Strong customer service ethic and great communication skills
About You
  • A self-starter motivated to push limits and think outside the box
  • Passionate about delivering quality regardless of the task
  • Fondness for simple, elegant, and effective solutions


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