Help Desk Expert

16 hours ago

Brisbane, Queensland, Australia beBeeServiceDesk Full time $95,000 - $110,000

Job Role Overview

We are seeking a skilled Service Desk Specialist to join our team. In this role, you will be the first point of contact for all IT-related issues and requests.

About the Job

You will work closely with various levels of the business to identify, qualify, and classify service requests and IT issues.

Your Key Responsibilities

  • Ownership of all support requests while managing stakeholder communications and expectations in a professional and efficient manner regarding status updates
  • Effectively managing ticket queues by analyzing, assigning, and escalating support calls received within the Service Desk
  • Image, build, and deployment of all end-user equipment (including refreshes)
  • IT asset tracking and license management of end-user equipment and software
  • Ensure the capture and documentation within the IT Knowledge Base
  • Contribute to post-incident reviews and reports and assist in implementing improvements where identified and agreed within the IT Team

The Ideal Candidate

  • At least 3 years' demonstrated experience as a level 2 service desk/desk-side or support engineer in a commercial environment
  • Qualifications in Information Technology and/or equivalent work experience in an IT environment working with other IT technical roles
  • Vendor Certification
  • Experience supporting Windows 10, Apple iOS, and Microsoft Office
  • Experience in administering Azure Active Directory, Exchange Online, Office365, Endpoint Manager, and Dynamics 365
  • Hands-on experience in administrating hardware support across a range of devices
  • Previous experience in supporting Microsoft Teams as an IP Telephony system and Mobile Phones using Microsoft Endpoint Manager
  • Experience with Azure as a Service offerings is beneficial
  • Experience with Wireless, WiFi, IP Addressing, and TCP/IP

What We Offer

  • Culture of empowerment and collaboration with a motivated and high-performing team
  • Competitive salary coupled with additional employee benefits including access to generous staff discounts on all products, our Employee Assistance and Wellbeing Program, discounted private health insurance, and much more

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