Admissions Coordinator

Overview

Mercy Health is hiring an Admissions Coordinator in Oakleigh, VIC. Employment Type: Permanent full time. Hours: 38 hour week. Location: Oakleigh VIC. Upload with Application: Resume, cover letter, and all relevant qualifications. Contact: Tammy Ridgway tridgway@mercy.com.au

About Mercy Health

Where there's life, there's Mercy. Where there's care, there's You. Through the battles and breakthroughs, we're there. For over a century, our incredible teams have provided care for people when they need it most. As a for-purpose organisation with over 10,000 dedicated people, Mercy Health offers security and stability, with opportunities to grow your impact and gain experience that's hard to find elsewhere.

At Mercy Health, we focus on taking what we have and making it better. Join us to help our teams deliver even greater outcomes and make a meaningful difference in people's lives and your career.

About the opportunity

The Admissions Coordinator plays a pivotal role in optimising occupancy and delivering a seamless customer experience throughout the aged care admissions process. Working closely with Service Managers in a region, they help drive occupancy rates by simplifying procedures and guiding families with empathy and professionalism.

A meticulous approach to contract management and paperwork is essential to ensure smooth transitions into care and to mitigate financial risk and potential debt. This role demands strong attention to detail, excellent communication skills, and a commitment to supporting residents and their families during a significant life transition.

What you'll bring

You bring a strong background in aged care sales and a passion for delivering exceptional customer experiences. With meticulous attention to detail and a proactive mindset, you ensure every admission is seamless and compliant. Your ability to communicate clearly, manage complex paperwork, and build trusted relationships with families and referrers makes you a key contributor to occupancy growth and service excellence. You embody Mercy Health\'s values, demonstrating integrity, compassion, and professionalism in everything you do.

• Deliver warm, responsive customer service to families, residents, and referrers
• Confidently manage the full admissions journey—from enquiry to signed agreement
• Maintain meticulous attention to detail in contracts and paperwork to ensure smooth transitions and reduce financial risk
• Stay organised and proactive in managing leads, using CRM systems to track and convert enquiries

Requirements

• A current Police Record Check
• Proof of current influenza vaccination and other vaccination status consistent with public health orders

Ready to apply

Ready to help us shape the future of healthcare? Join us and make a meaningful difference in people\'s lives — and your career. To apply, click Apply now. If you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present. The team at Mercy Health is diverse and we are proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider
• Industries: Administrative and Support Services

#J-18808-Ljbffr

---