Workspace Experience Associate

1 day ago

Brisbane, Queensland, Australia Hub Australia Full time
About Hub Australia

Hub Australia is a leading provider of premium workspaces, business networks, and services across 15 locations in Australia. As a Certified B-Corporation and certified carbon-neutral organisation, we are committed to making a positive impact on society and the environment.

Job Summary

We are seeking a highly motivated and customer-focused Workspace Experience Associate to join our team in Brisbane. As the welcoming face of our workspace, you will create personalised experiences for members and guests, showcasing your barista artistry and managing the day-to-day operations of our cafe with flair and precision.

Key Responsibilities
  • Provide exceptional customer service and create memorable experiences for members and guests
  • Prepare a variety of beverages and manage the day-to-day operations of our cafe
  • Organise and execute workplace events, ensuring seamless execution and guest satisfaction
  • Assist with aspects of our workspace's day-to-day operations, including opening and closing procedures and conducting space checks
  • Conduct regular inventory checks and manage day-to-day member and guest inquiries
Requirements
  • At least 2 years of experience in a customer-facing role, preferably in hospitality, retail, or a similar service-oriented sector
  • At least 3+ years of experience as a Barista in a high volume cafe
  • Strong customer-centric and hospitality-led mindset, adapting to the needs and preferences of guests
  • Strong problem-solving skills with a creative and pragmatic approach
  • Exceptional interpersonal skills for engaging with members, staff, and external stakeholders
  • Proficient multitasking abilities, maintaining focus and productivity in a dynamic environment
What We Offer
  • Work-life balance with Monday to Friday corporate hours and a 9-day fortnight
  • Join a certified Great Place to WorkTM organisation
  • Contribute to a B Corp and certified carbon-neutral organisation
  • Comprehensive wellness programme and lifestyle fund
  • Personalised training and professional development opportunities
  • Paid volunteer leave each year

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