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Customer Experience Associate
2 months ago
Hub Australia is a leading provider of premium workspaces, business networks, and services across 15 locations in Australia. As a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active, we're committed to making a positive impact on society and the environment.
Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Workspace Experience Associate/Barista. This role is an exceptional opportunity for those seeking a meaningful and dynamic career shift into a corporate environment while capitalising on their hospitality and customer service skills.
Key Responsibilities- Provide exceptional customer service and create personalised experiences for members and guests.
- Manage day-to-day member and guest inquiries, booking requests, and mail, both in-person and through our clubhouse email inbox.
- Showcase your barista artistry by preparing a variety of beverages and managing the day-to-day operations of our cafe.
- Play a crucial role in organising and executing workplace events, ensuring seamless execution and guest satisfaction.
- Conduct regular inventory checks for food, consumables, and clubhouse supplies.
- Assist with aspects of our workspace's day-to-day operations, including opening and closing procedures and conducting space checks.
- At least 2 years of experience in a customer-facing role, preferably in hospitality, retail, or a similar service-oriented sector.
- Experience as a barista in a fast-paced environment.
- Strong customer-centric and hospitality-led mindset, adapting to the needs and preferences of guests.
- Strong problem-solving skills with a creative and pragmatic approach.
- Exceptional interpersonal skills for engaging with members, staff, and external stakeholders.
- Proficient multitasking abilities, maintaining focus and productivity in a dynamic environment.
- A genuine passion for building relationships and effectively building rapport and fostering strong relationships.
- Work-life balance with Monday to Friday corporate hours.
- Join a certified Great Place to WorkTM organisation.
- Contribute to a B Corp and certified carbon-neutral organisation.
- Achieve a balanced lifestyle through our comprehensive wellness programme and lifestyle fund.
- Expand your skills and career trajectory with our personalised training and professional development offerings.
- Support to make a social and environmental impact with paid volunteer leave each year.
