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Customer Experience Associate/Barista

2 months ago

Brisbane, Queensland, Australia Hub Australia Full time
About Hub Australia

Hub Australia is a leading provider of premium workspaces, business networks, and services across 15 locations in Australia.

We are a dynamic and forward-thinking organization that values innovation, collaboration, and sustainability.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate/Barista. This is an exceptional opportunity for someone looking to pivot into the corporate world and leverage their hospitality and customer service skills.

Key Responsibilities
  • Customer Experience: Create personalized experiences for members and guests, ensuring a warm and welcoming atmosphere in our clubhouse.
  • Barista and Cafe Operations: Prepare a variety of beverages and manage the day-to-day operations of our cafe with flair and precision.
  • Event Management: Play a crucial role in organizing and executing workplace events, ensuring seamless execution and guest satisfaction.
  • Inventory Management: Conduct regular inventory checks for food, consumables, and clubhouse supplies, ensuring we are always stocked and ready to meet our members' needs.
  • Workspace Operations: Assist with aspects of our workspace's day-to-day operations, including opening and closing procedures and conducting space checks.
Requirements
  • Customer-Facing Experience: At least 2 years of experience in a customer-facing role, preferably in hospitality, retail, or a similar service-oriented sector.
  • Barista Experience: Experience as a barista within a fast-paced environment.
  • Customer-Centric Mindset: Strongly embody a customer-centric and hospitality-led mindset, adapting to the needs and preferences of guests to enhance their overall experience.
  • Problem-Solving Skills: Strong problem-solving skills with a creative and pragmatic approach, always maintaining a positive and solution-focused mindset in addressing challenges.
  • Interpersonal Skills: Exceptional interpersonal skills for engaging with members, staff, and external stakeholders.
  • Multitasking Abilities: Proficient multitasking abilities, maintaining focus and productivity in a dynamic environment.
  • Relationship-Building: A genuine passion for building relationships, with a strong ability to bring warmth to every interaction and effectively build rapport and foster strong relationships.
Why Join Us
  • Work-Life Balance: Embrace the stability of Monday to Friday corporate hours, freeing your weekends for personal pursuits.
  • Great Place to Work: Join ranks with some of Australia's top organizations, certified as a Great Place to Work.
  • Sustainability: Contribute to a B Corp and certified carbon-neutral organization, committed to making a positive impact on society and the environment.
  • Wellness Program: Achieve a balanced lifestyle through our comprehensive wellness program and lifestyle fund.
  • Professional Development: Expand your skills and career trajectory with our personalized training and professional development offerings.
  • Paid Volunteer Leave: Support to make a social and environmental impact with paid volunteer leave each year.