Customer Service Consultant

2 weeks ago

Melbourne, Victoria, Australia illion Full time
Position Overview

Your Role and Impact

The Client Services division is seeking a dynamic and customer-focused individual to take on the role of Client Services Advisor.

In this position, you will be responsible for providing outstanding customer support to both internal and external stakeholders, ensuring high-quality consultation across various business sectors.

Your engagement will span multiple products, where you will be tasked with identifying and implementing solutions tailored to a diverse clientele.

Key Responsibilities

Your Contributions

  • Handle client communications (via phone and email) with professionalism and promptness;
  • Oversee group email accounts to ensure timely responses to client inquiries;
  • Foster relationships with internal teams to meet and manage expectations effectively;
  • Assist clients in comprehending and interpreting reports and scores from various platforms;
  • Develop into a versatile problem solver across multiple service offerings;
  • Exhibit agility in responding to shifting priorities as needed.
Qualifications and Skills

Essential Attributes for Success

  • Exceptional problem-solving and conflict resolution abilities;
  • Meticulous attention to detail;
  • Strong skills in stakeholder management;
  • Effective time management and ability to meet deadlines;
  • Proficiency in Microsoft Office applications;
  • Able to collaborate effectively within a team or independently;
  • Capacity to adapt to changing tasks while maintaining focus on key priorities;
  • Results-oriented with a strong sense of urgency;
  • A genuine passion for delivering excellent client outcomes.
Additional Benefits

What We Offer

  • Flexible working arrangements and remote work options;
  • Generous leave policies including gifted leave and volunteer leave;
  • Paid parental leave;
  • Corporate discounts and novated leasing options;
  • Support for education and professional development;
  • Access to an Employee Assistance Program, flu vaccinations, and subsidized gym memberships.

Our Core Values

Innovative Thinking

We embrace curiosity and explore new ideas, focusing on data-driven insights to create impactful solutions.

Integrity First

We uphold high standards and principles, striving for continuous improvement in all our endeavors.

Empathy and Kindness

We prioritize relationships and inclusivity, ensuring our actions reflect kindness and humanity.

Collaborative Success

We believe in the power of teamwork, leveraging diverse perspectives to achieve greater outcomes.

Application Process

To express your interest, please proceed with the application process as outlined.

Employment is contingent upon possessing full working rights and successful completion of a background check.

At illion, we celebrate diversity and inclusion, fostering a culture that values varied backgrounds and perspectives. We encourage individuals from all backgrounds to apply.

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