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Account Development Manager

2 weeks ago

Brisbane, Queensland, Australia AirTree Ventures Pty Full time
About the Role:
As a Customer Usage & Success manager, you'll be working with a specific set of customers to give them a 6-star experience while growing their usage and engagement of our product. You'll use your relationship skills to understand customer objectives and discover opportunities to deliver extra value.

Key Responsibilities:
  • Develop and implement strategies to enhance account usage and engagement
  • Create and deliver customised product demonstrations and solutions to meet unique customer needs
  • Establish and nurture in-person relationships with customers through regular meetings and attendance at industry events
  • Analyse key account performance data to inform strategies for optimising account usage and driving customer growth

Requirements:
  • Minimum 2-3 years of experience working in a customer-facing role such as Customer Success Manager, Account Manager or similar
  • Exceptional communication and interpersonal skills to build strong relationships with customers and colleagues
  • Sales acumen: understanding of key performance indicators (KPIs) and ability to focus on high-impact activities