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Aquatic Programs Manager
2 months ago
We are seeking an experienced Aquatic Program Supervisor to join our team at the City of Parramatta. As a key member of our aquatic team, you will be responsible for managing the day-to-day operations of our aquatic programs, including instructor/teacher management, class supervision, program efficiency, and customer service delivery.
Key Responsibilities- Assist with administration tasks, including class consolidation and maintaining occupancy and enrolment KPIs.
- Supervise the instruction of programs for water familiarisation, learn to swim, safety, and squad classes by casual swim instructors, and instruct programs when required.
- Supervise, liaise with, coordinate, and regulate the activities of swim instructors, providing feedback, training, and support.
- Work with the Customer Experience team to take enrolments and payments for swim programs and compile necessary records and receipts.
- Administer facility transactions and programs, and actively maintain the Customer Record Management platform, including guiding and training staff, customers, and contractors in its efficient use.
- Assess and determine the grading and allocation of class levels and times.
- Assess and determine the suitability of new swim instructors.
- Assist in the development and delivery of an in-house training plan for all aquatic programs staff.
- Promote and demonstrate teamwork across the facility and positive communication through collaborative work practices and knowledge sharing.
- Actively participate in professional development training sessions, both internally and externally, mandatory training, and all relevant team meetings.
- Ensure programs are taught with an emphasis on safety and contain the teaching elements/methods outlined in the swimming program.
- Regularly assess student progress, including liaising with parents to offer feedback.
- Ensure consistent high levels of communication, public relations, and customer service to all swim school customers, including effectively resolving customer complaints and suggestions.
- Complete program-related reports as requested by facility leadership.
- Communicate regularly with the Aquatics Program Coordinator and facility leadership team regarding all aspects of the facility's programs.
- Flexibility and willingness to work a 7-day rotating roster across multiple facilities.
The successful candidate will have:
- Current Australian Teacher of Swimming and Water Safety qualifications.
- Current Australian First Aid (Level 2) and Current CPR Certificate.
- NSW Working with Children Check.
- Minimum 2 years' experience in Swim School Supervision.
- Minimum 3 years' experience in qualified Swim Teaching.
- Experience in customer service, particularly in an aquatic or fitness environment.
- Knowledge of leisure facility software.
- Well-developed communication, negotiation, and dispute resolution skills.
- Experience in working with diverse communities.
- Proven leadership skills with the ability to handle difficult clients and solve problems quickly and efficiently.
We are offering an attractive annual remuneration from $80,284 to $88,414 plus 11.5% superannuation (Pro-Rata).
In addition, City of Parramatta offers excellent employee benefits, including (Pro-Rata):
- 14 weeks paid parental leave.
- Access to Long Service Leave after 5 years.
- Central Parramatta location (public transport at our door, discounted parking).
- Significant leave benefits (flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year).
- Learning and development opportunities.
- Health and wellbeing programs (Fitness Passport, Flu Shots, and more).
