Veterans Wellbeing Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeMentalHealth Full time $40,000 - $60,000
Role Summary

We are seeking an experienced Practice Officer to join our multidisciplinary team in delivering high-quality mental health and wellbeing services for veterans and their families.

About the Role

The successful candidate will provide frontline customer service, operational, and administrative support to ensure the smooth delivery of clinical and wellbeing services. This role plays a key part in client-facing services, stakeholder engagement, office management, and service delivery support.

Main Responsibilities
  • Deliver front-of-house and administrative support across service delivery streams.
  • Provide customer service to clients via reception and telephone.
  • Act as the first escalation point for clients, health providers, and stakeholders.
  • Manage client referrals to internal and external providers, ensuring accuracy in records and correspondence.
  • Coordinate logistics and administration for group programs and workshops.
  • Support onboarding and training of new staff and contracted providers.
  • Undertake financial management tasks, including invoice processing, procurement drafting, and expenditure tracking.
  • Manage office resources, IT, travel, and property requirements for the service centre.
  • Assist in reporting, quality assurance, compliance, audits, and operational data collation.
  • Maintain effective relationships with key stakeholders.
Key Requirements
  • Professional experience in business operations or service delivery within a health or government environment.
  • Australian Citizenship (required under the Public Service Act 1999).
Benefits

This is a 12-month labour hire contract with potential extension. Flexible work arrangements may be available.

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