Student Services and Administration Manager

Student Services and Administration ManagerStudent Services and Administration Manager

UTS College provides a pathway for students into the University of Technology, Sydney (UTS), one of Australia's leading universities, and it is our vision to actualise potential and enhance lives through the power of learning, our actions and our people. Our purpose is to provide the best available opportunity for students to develop the knowledge, skills & attributes they need to attain their goals through market leading courses, teaching excellence and an emphasis on the student experience.

We're looking for a Student Services and Administration Manager join the Operations team Reporting to the Executive Director, Operations, the role sits within the senior leadership team. This position plays a key part in achieving strategic objectives and operational goals by ensuring efficient management of administrative functions, adherence to policies and procedures, and team support.

About the role

The role oversees the Student Centre, Student Administration, and Student Compliance teams, providing critical support in areas such as enrollment processes, exam and results coordination, student finance, and timetable management.

Key responsibilities of the role are:

·Providing effective leadership, management and supervision to teams overseeing administrative functions, student compliance and reporting

·Collaborating with academic staff, as well as professional organisations on issues relating to student academic progress, student services and academic best practices and transition to University

·Maintaining awareness of the regulatory environment as it relates to student services and administration and ensuring compliance with external and internal policy frameworks

·Overseeing the front counter enquiry functions and ensure accurate, high-quality advice is provided in a timely manner

·Developing and maintain annual academic calendar and table of activities for student services and administration department

·Providing timely and accurate reports on operational matters (e.g. campus space utilisation, timetable management, results, complaints and appeals)

·Managing strategies and projects to support student retention

·Leading collaborative efforts to continually improve service delivery, staff engagement, and contribution across the student services and administration portfolio

·Leading the development and management of key relationships with the University Partner

About you

To succeed in this role, you will need:

·Tertiary qualifications in a relevant discipline or extensive equivalent practical experience in a related role within the higher education sector or similar

·Highly developed oral and written communication skills with a proven ability to consult, prepare and deliver reports and liaise with a wide range of people from diverse range of backgrounds

·Demonstrated ability to work under broad direction, manage conflicting priorities and meet deadlines.

·Demonstrated experience in managing complex and sensitive student cases and critical incidents with experience

·Demonstrated ability to lead and effectively manage teams, and promote a collaborative approach to the development and delivery of strategies aimed at improving student services

·Demonstrated commitment to providing a quality customer service to students with a strong focus on accurate and timely service and advice

·Extensive operational management skills including budget management, planning, priority setting, and staff management

·Experience in working in a higher education environment

·Knowledge of Education Services for Overseas Students Act 2000 and National Code (2018)

·Current NSW Working with Children Check

What UTS College has to offer

• A flexible work environment from our convenient inner-city campus within walking distance to Central Station.
• A diverse workplace with a passion for encouraging and supporting inclusiveness.
• Wellbeing programs including discounted gym memberships, free and confidential access to an Employee Assistance Program, wellbeing initiatives and resources.
• Continuous learning and professional development (including ongoing learning & development opportunities, free LinkedIn Learning access and the UTS Library)
• An easy-to-use Staff Recognition Program
• Additional paid leave over the December end of year holidays
• A competitive salary that includes 17.5% leave loading paid annually
• A collaborative culture built on our Ethics of Respect, Integrity, Courage, Imagination, Compassion and Honesty

If this sounds like you, we'd like to hear from you

For more information about UTS College visit utscollege.edu.au

Please note that we are unable to provide visa sponsorship, and candidates are required to have full working rights for this position.

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionProject Management and Information Technology
• IndustriesHigher Education

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