Customer Service Representative
2 days ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Manitowoc. As a key member of our aftersales support team, you will be responsible for providing exceptional customer service and support to our customers.
Key Responsibilities:
- Provide parts support to customers, including attending to parts interpretation enquiries, placing orders with factories, and following up on order status.
- Assist with the resolution of spare parts issues and generate tax invoices for Crane Care parts.
- Support the SAP interface for ANZ Aftersales/Logistics, including maintaining the parts SAP manual and training product support staff on SAP systems.
- Assist with materials movement, dispatching, and warehouse receiving and storing activities.
- Perform other ad-hoc duties as assigned.
Requirements:
- High school diploma or higher qualification in Product and Customer Service or other relevant areas.
- At least 3 years of customer service-related working experience, preferably in the crane industry or heavy equipment industry.
- Familiarity with Microsoft Office and SAP skills are an added advantage.
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