Front Desk Agent

2 days ago


Melbourne, Victoria, Australia beBeeCustomer Full time $55,000 - $75,000
Front Desk Agent

The hotel is located in the heart of Melbourne's CBD, offering 274 rooms and a perfect location for both tourists and business clients.

About this role:

  • Ensuring smooth check-in and check-out of guests in a timely manner
  • Delivering prompt and efficient service when attending to various guest requests
  • Effective communication with all departments of the hotel to ensure customer satisfaction and operational requirements are achieved
  • Answering calls in a professional manner
  • Informing guests of all facilities and services in the hotel

About you:

  • A commitment to outstanding customer service
  • Excellent grooming and presentation skills
  • A warm and friendly personality
  • Excellent communication and time management skills
  • Confidence to problem solve without supervision
  • The ability to work under pressure
  • Previous experience in Reservations and Reception
  • A flexible rotating roster (inclusive of Public Holidays)

Benefits:

  • A supportive team environment
  • Ongoing training and development of skills
  • High occupancy and consistent shifts
  • A short walk from Southern Cross Station

This role offers opportunities to expand upon your skill set and enhance your career in hospitality.

We value employees who embody a passion for delivering exceptional customer experiences and thrive in fast-paced environments.



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