Front Desk Ambassador

8 hours ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $57,000 - $74,000
Guest Service Agent

We are seeking a skilled and experienced Guest Service Agent to provide exceptional front-of-house service in a dynamic hotel environment. This is a casual position that represents the reception team.

Key Responsibilities
  • Luggage handling: Ensuring smooth arrival and departure experiences for guests by efficiently transporting their luggage.
  • Reservation assistance: Providing accurate and timely information on room rates, availability, packages, and facilities to guests making inquiries.
  • CHECK-IN AND CHECK-OUT PROCEDURES: Conducting thorough checks-in and out of guests while maintaining accuracy and adhering to set timelines.
  • Greeting guests: Welcoming all guests warmly and addressing them by name throughout their stay.
  • Information provision: Responding to guest inquiries about local attractions and directions, as well as informing them about property amenities and services.
  • Phone calls: Answering phone calls promptly within three rings in a professional and friendly manner.
  • Guest communication: Keeping guests informed about property facilities and services available.
  • Account setup: Establishing guest accounts accurately and securely.
  • Cash float reconciliation: Reconciling cash floats at the end of each shift to maintain an accurate record.
  • Transaction documentation: Recording all transactions and changes to guest accounts and reservations.
  • Team communication: Maintaining seamless continuity of service by communicating with team members on the next shift.
  • Issue resolution: Promptly addressing and resolving guest issues and requests.
  • Special requests: Effectively implementing special requests from guests in a timely and efficient manner.
  • Reception area maintenance: Ensuring the front desk remains clean and visually appealing at all times.

The ideal candidate will possess excellent communication skills, be proactive, and demonstrate a passion for delivering outstanding customer service.



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