Customer Service Liaison Specialist

4 weeks ago

Sydney, New South Wales, Australia Gallagher Full time
About Elantis Premium Funding

Gallagher – a global leader in insurance, risk management, and consulting services – empowers businesses, communities, and individuals to thrive.

With a growing team of over 52,000 professionals worldwide, we offer exciting career opportunities across our brokerage division, benefits and HR consulting division, or corporate team.

We believe that every candidate brings unique value to the table, so don't hesitate to apply even if you feel you're close but not an exact match.

Elantis Premium Funding Overview

Elantis Premium Funding is one of the most recognized premium funding providers with over 30 years' experience in Australia and 23 years in New Zealand.

We offer personalized and flexible premium funding solutions to brokers, focusing on building a high-performance culture with superior customer service.

We strive to be smart, progressive, and energetic, welcoming professionals who share our commitment to long-term partnerships with clients.

Job Summary

This role provides administrative sales support to internal and external customers while maintaining exceptional service standards.

You will eventually manage your own book of clients, handling queries from clients, insurers, and internal stakeholders with accuracy and efficiency.

Main Responsibilities
  • Manage inbound and outbound calls, email correspondence with customers, clients, and brokers.
  • Ensure timely and accurate responses to client queries, logging all calls and following up as necessary.
  • Follow up on documentation from clients and insurers daily.
  • Assist with ad-hoc administrative tasks as assigned.
  • Reconcile invoices, ensuring correct invoicing procedures are maintained.
Requirements

To succeed in this role, you'll need:

  • A minimum of 1 year's experience in a similar role, preferably with exposure to insurance or sales.
  • Strong computer skills, including Microsoft Office suite proficiency.
  • Excellent organizational skills and ability to manage competing priorities.
  • Strong written and verbal communication skills, with effective relationship management.
  • Good problem-solving skills to respond to client inquiries.
  • A positive attitude, with a desire to work collaboratively in a small team environment.
  • Ability and adaptability to work in a high-volume, high-paced environment.
Benefits

As a valued member of our team, you'll enjoy:

  • Competitive remuneration, office perks, and an excellent incentive program.
  • Salary income protection and discounted insurances.
  • Employee Rewards and discounts at over 350 major retailers.
  • Flexible working arrangements.
About Gallagher

Gallagher values inclusion and diversity, embracing our employees' diverse identities, experiences, and talents to better serve our clients and communities.

We commit to equal employment opportunity for all, prohibiting any form of discrimination based on protected characteristics.

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