Client Service Specialist

7 days ago

Melbourne, Victoria, Australia 023 Northern Trust Company Australia Full time
About Northern Trust Company Australia

Northern Trust Company Australia is a leading financial institution that has been in continuous operation since 1889. As a globally recognized and award-winning company, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.

We are proud to serve the world's most sophisticated clients using leading technology and exceptional service. Our team of experts is dedicated to delivering exceptional client experiences and driving business growth through operational excellence.

Job Summary

The Client Service Specialist will act as the primary point of contact for multiple clients and internally managed client relationships around their data deliverables and systems interoperability. This role requires a high level of technical expertise, excellent analytical and communication skills, and a strong ability to build and maintain relationships with clients and internal stakeholders.

Key Responsibilities
  • Act as a technical point of contact for clients and their IT teams, providing expert guidance and support on data delivery and systems interoperability.
  • Develop and maintain strong technical knowledge of all systems and applications required to effectively service clients.
  • Lead on business and technology enhancement initiatives, working closely with internal partner groups to drive process improvements and service enhancements.
  • Ensure appropriate operational controls are in place to manage and mitigate risk to the company.
  • Research, analyze, and resolve complex client inquiries, providing timely and effective solutions.
  • Build and maintain strong relationships with clients, internal stakeholders, and external partners.
  • Assist in the delivery and continuous enhancement of operational excellence and client services.
  • Provide cross-training and support on data delivery files for all clients.
  • Review trends in data anomalies across all clients and work with internal partners on strategic solutions.
  • Responsible for creating and executing a Client Service Team Operating & Action Plan that seeks to improve service quality, operating efficiency, and team effectiveness.
  • Build relationships with Relationship Managers, Shared Service Managers, and NT support groups.
  • Responsible for obtaining in-depth knowledge and understanding of GFS products and services and how they are manufactured and delivered.
  • Ensure internal and client issues are communicated and escalated in a timely manner.
Requirements
  • Demonstrate excellent analytical, consultative, communication, and judgement skills to interact effectively with global partners and complex clients.
  • Possess a willingness to jump into the data, understand it, and use it to clarify queries.
  • Be able to operate with independence with a desire to hunt out solutions to problems, and be able to discuss this with the client.
  • Develop a broad and in-depth knowledge of the NT systems and associated operational flows.
  • When time permits, invest time on value-add initiatives to help improve current processes and keep informed of emerging technology trends.
  • Core Asset Management/Custody knowledge with experience in Investment Operations preferred.
  • Strong excel skills along with knowledge of Power BI beneficial.
  • Working knowledge of Straight Through Processing – Swift, XML etc.
Working with Us

As a Northern Trust Company Australia partner, you will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. We encourage movement within the organization, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve.

We value an inclusive workplace and understand flexibility means different things to different people. We hope you're excited about the role and the opportunity to work with us.

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