Business Transformation Consultant

4 weeks ago

Macquarie Park, Australia Singtel Full time
Optus Administration Pty Ltd Job Description

The estimated salary for this role is AU$100,000 - AU$130,000 per annum.

About Optus Administration Pty Ltd

We are a world-class organisation dedicated to delivering exceptional services to our customers. Our goal is to be Australia's most loved everyday brand.

Job Title: Business Transformation Consultant - Delivery Tech Ecosystem

This is a unique opportunity to collaborate with multiple delivery teams to support, configure, and enhance the end-to-end delivery of our tech ecosystem.

About the Role

You will drive the transformation, maintenance, and upgrading of processes and workflows, deploy new technologies, and utilise the Atlassian tooling suite (Jira, Jira Align, Jira Service Management and Confluence) to boost team productivity for thousands of internal users.

Your Responsibilities
  • Lead and own initiatives to define, design, and implement delivery technology solutions that improve business processes and system capabilities.
  • Improve team productivity by ensuring that delivery tooling, specifically utilising Atlassian products - Jira and Confluence, is optimised for user needs.
  • Translate business requirements into detailed user stories and functional specifications to accelerate time to market for new features and bug fixes.
  • Enhance confidence in the change and release process by providing frameworks for effective business analysis during system transformations.
  • Maintain and continuously improve process integrity by ensuring business solutions align with organisational goals, stakeholder requirements, and long-term business strategy.
  • Ensure effective communication and collaboration across multiple stakeholders and business units within Optus, as well as with vendor partners.
Your Skills

We are looking for individuals with:

  • Proficiency and extensive admin experience utilising Jira Align and Jira Service Management.
  • Outstanding communication and documentation skills.
  • Strong stakeholder engagement experience.
  • Proven ability to work independently and collaboratively within a team.
  • Experience in developing and refining business processes, requirements gathering, and workflow automation.
  • Familiarity with CI/CD tooling such as Git, TeamCity, and Bamboo is advantageous.
  • Knowledge and hands-on experience with cloud infrastructure providers like AWS, Azure, and Google Cloud Platform is a plus.
What We Offer

We offer a flexible work schedule with 3 days in the office and 2 days remote, inclusive paid parental leave for up to 14 weeks, access to an extensive online and facilitator-led learning catalogue, and more.

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes.

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